At viv188, your privacy is treated as a core platform responsibility, not a compliance checkbox. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold over it as a player on the viv188 platform.
Important: This Privacy Policy ("Policy") describes how viv188 ("viv188", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the viv188 platform at viv188.app. This Policy forms part of and should be read alongside the viv188 Terms & Conditions. By registering an Account on viv188, you confirm that you have read and understood this Policy.
viv188 is committed to handling personal data responsibly and transparently. The Platform is designed primarily for players based in Indonesia, and we recognize the trust that Indonesian players place in viv188 when they share their personal information with us. This Policy is intended to give you complete visibility into our data practices so that you can make informed decisions about the information you share.
The viv188 platform offers a range of betting and gaming services — including a football sportsbook covering BRI Liga 1, the EPL, Champions League, and Timnas Indonesia fixtures; a live casino powered by Evolution Gaming and Pragmatic Play Live; a slots section featuring titles from Pragmatic Play, PG Soft, Microgaming, and NetEnt; and specialty games including Sic Bo. The operation of these services necessarily involves the collection and processing of certain categories of personal data, as described in detail throughout this Policy.
viv188 is the data controller for all personal data processed under this Policy. Questions, requests, and complaints relating to data privacy may be submitted to our support team via the contact details in Section 16.
The following terms are used throughout this Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. |
| Processing | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction. |
| Data Controller | The entity that determines the purposes and means of processing Personal Data — in this case, viv188. |
| Data Processor | A third party that processes Personal Data on behalf of viv188 pursuant to a written data processing agreement. |
| KYC Data | Identity and age verification documents and information collected as part of the Know Your Customer process. |
| Cookie | A small text file placed on your device by the Platform to store session information, preferences, and analytics data. |
| Account | A registered user profile on viv188, as defined in the Terms & Conditions. |
viv188 collects personal data in the categories described below. We collect only the data that is necessary for the purposes identified in Section 5 of this Policy.
When you create a viv188 Account, we collect your full legal name, date of birth, gender, residential address (including city and province within Indonesia), email address, and mobile telephone number. This information is required to establish your Account identity and to verify that you meet viv188's eligibility criteria, including the 21+ age requirement.
Before processing your first withdrawal, viv188 will request KYC documentation to verify your identity and confirm that you are the registered Account holder. KYC documents accepted by viv188 for Indonesian players include a valid Indonesian national identity card (KTP), a valid Indonesian passport, or a valid Indonesian driver's license (SIM). We may also request supporting proof of address documentation such as a recent utility bill or bank statement. Copies of KYC documents are stored securely and are accessible only to authorized viv188 compliance personnel.
We collect records of all deposits and withdrawals made through your viv188 Account, including the payment method used (e.g., BCA, BRI, BNI, Mandiri bank transfer; OVO, DANA, GoPay, or ShopeePay e-wallet), transaction amounts in IDR, transaction timestamps, and transaction reference numbers. This data is retained for financial reporting, anti-money-laundering (AML) compliance, and dispute resolution purposes.
We collect a complete record of all wagers placed through your viv188 Account, including the market or game selected, the stake amount in IDR, the odds or game parameters at the time of the wager, the result, and the net outcome. This data is used for Account management, bonus calculation, responsible gaming monitoring, fraud detection, and product improvement purposes.
When you access viv188, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, language settings, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, platform analytics, and to optimize the Platform's performance across different devices and connection types commonly used by Indonesian players.
When you contact viv188's 24/7 customer support team via live chat, all conversation records are retained. These records include the date and time of contact, the subject matter of the enquiry, and the resolution provided. Support records may also include any documentation or screenshots you share with our agents during the course of a support interaction.
If you opt in to receive promotional communications from viv188, we retain a record of your marketing preferences, including the types of promotions you have expressed interest in, the communication channels you prefer, and the history of promotional communications sent to your Account. You may withdraw your marketing consent at any time by contacting our support team or updating your Account settings.
viv188 collects personal data through the following channels:
viv188 processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Age and identity verification (21+ enforcement) | Registration data, KYC data |
| Processing deposits and withdrawals in IDR | Registration data, financial transaction data |
| Anti-money-laundering (AML) compliance | Financial transaction data, KYC data |
| Fraud detection and Platform security | Device and technical data, financial transaction data, betting data |
| Responsible gaming monitoring and intervention | Betting and gaming activity data, financial transaction data |
| Customer support and dispute resolution | All categories as relevant to the specific enquiry |
| Bonus eligibility and wagering requirement calculation | Betting and gaming activity data, financial transaction data |
| Platform analytics and product improvement | Device and technical data, betting and gaming activity data (aggregated) |
| Promotional communications (where consent given) | Registration data, marketing preference data, betting data |
| Legal and regulatory compliance | All categories as required by applicable law or licensing authority |
viv188 processes personal data on the following legal bases:
viv188 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following circumstances, and only to the extent necessary for each specific purpose:
No Sale of Data: viv188 will never sell, license, or otherwise transfer your personal data to any third party for that party's independent commercial use. Data sharing is strictly limited to the service-delivery and compliance purposes listed above.
viv188 operates infrastructure and engages service providers in multiple jurisdictions, which means that your personal data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, viv188 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Policy.
Safeguards for international data transfers used by viv188 include contractual clauses that require recipient service providers to process personal data only for specified purposes and to maintain security standards equivalent to those applied by viv188 itself. viv188 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing such contractual safeguards.
viv188 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and our gaming license obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration data | Duration of Account + 5 years after Account closure | Legal obligation, AML compliance |
| KYC documents | Duration of Account + 5 years after Account closure | Legal obligation, AML compliance |
| Financial transaction records | Duration of Account + 5 years after Account closure | Legal obligation, financial record-keeping |
| Betting and gaming activity | Duration of Account + 3 years after Account closure | Legitimate interests, dispute resolution |
| Customer support records | 3 years from the date of the support interaction | Legitimate interests, dispute resolution |
| Device and technical data | 13 months from collection | Legitimate interests, security monitoring |
| Marketing preference data | Until consent is withdrawn or Account is closed | Consent |
At the end of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with an individual player.
viv188 implements a comprehensive set of technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While viv188 takes all reasonable technical measures to protect your data, you are responsible for maintaining the security of your Account credentials. Do not share your viv188 username or password with any third party. Contact our 24/7 support team immediately if you suspect unauthorized access to your Account.
viv188 uses cookies and similar tracking technologies to provide Platform functionality, maintain your session, analyze Platform usage, and deliver relevant promotional content. The following categories of cookies are used on the viv188 Platform:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and will log you out of your Account.
As a player on viv188, you hold the following rights with respect to your personal data. Requests to exercise any of these rights should be submitted via the contact details in Section 16 and will be processed within a reasonable time, subject to identity verification.
You have the right to request a copy of the personal data viv188 holds about you. We will provide this in a structured, readable format within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Contact our support team and we will update your records promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that erasure requests cannot override our legal obligations to retain certain categories of data, such as financial transaction records required for AML compliance.
You may request that viv188 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another controller where technically feasible.
You have the right to object to processing of your personal data based on viv188's legitimate interests, including profiling for marketing purposes. You may also withdraw consent for direct marketing at any time by contacting our support team or adjusting your Account settings.
viv188 is strictly an adults-only platform. No person under the age of 21 is permitted to register an Account, place wagers, or access any paid gaming service on the Platform. viv188 does not knowingly collect personal data from any person under the age of 21.
If viv188 becomes aware that an Account has been registered by or on behalf of a person under 21, the Account will be immediately suspended, all wagers will be voided, and the matter will be handled in accordance with the applicable provisions of the viv188 Terms & Conditions and our Responsible Gaming policy. If you believe that a person under 21 in your household may have registered a viv188 Account, please contact our 24/7 support team immediately.
Parental Controls: If you are concerned about underage access to online gambling platforms, we recommend enabling parental control software on shared devices. viv188 supports responsible access to online gaming environments for Indonesian families.
The viv188 Platform may contain references to third-party services such as payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) and game content providers (Evolution Gaming, Pragmatic Play, PG Soft, and others). When you interact with a third-party service — for example, when completing a bank transfer through your BCA or BRI mobile banking app — you are subject to that third party's own privacy policy and terms of service. viv188 is not responsible for the privacy practices of any third-party service provider and has no control over third-party data collection practices.
We encourage you to review the privacy policies of any third-party service you use in connection with your viv188 Account, particularly payment providers who will process your IDR transactions.
viv188 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of our Platform. When material changes are made, we will post a notice on the viv188 Platform and update the "Last Updated" date at the top of this page. In some cases, we may also notify registered players by email.
Your continued use of the viv188 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the Platform and contact our support team to request Account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to submit a privacy-related complaint, please contact the viv188 data protection team through the following channels:
Identity Verification for Data Requests: To protect your personal data, viv188 will verify your identity before processing any data access, rectification, erasure, or portability request. Verification typically involves confirming your registered email address and Account username, and may require submission of a KYC document if the request involves sensitive data categories.
Six principles guide every data processing decision made by the viv188 Platform.
viv188 collects personal data only for specific, clearly defined purposes. We do not repurpose your data for uses that were not disclosed at the time of collection, and we do not use gameplay data to profile you for non-gaming commercial purposes.
We collect only the data that is strictly necessary for each defined purpose. For example, we do not collect national tax identification numbers unless specifically required for regulatory compliance, and we do not collect social media profile data.
All personal data stored by viv188 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. KYC documents are held in access-controlled storage accessible only to authorized compliance personnel.
Every category of personal data viv188 holds is subject to a defined retention period. Data is securely deleted or anonymized once its retention period expires — we do not hold data indefinitely as a default practice.
Access, rectification, erasure, portability, and objection requests are handled promptly by our dedicated support team. We verify your identity before acting on sensitive requests to ensure your data is never disclosed to the wrong person.
viv188 will never sell, rent, or license your personal data to any third party for commercial purposes. Data is shared only with the service providers necessary to operate the Platform and with authorities where legally required.
Now that you understand how viv188 handles your personal data, you can play with full confidence. Explore our sportsbook, live casino, and slots — all protected by the same robust security standards described in this Policy.